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Elements and Performance Criteria

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unitâ€™s elements, performance criteria and foundation skills:

sell different automotive products or services online to three different customers

review effectiveness of online transactions, confirming that quality of products and services delivered met customer expectations.

Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

key legal requirements relating to carrying out online transactions, including obligations under the Australian Consumer Law (ACL)

factors to be considered when calculating final price, including:

goods and services tax (GST)

sales, discounts and promotions

deposits and partial payments

types, application and operation of common electronic bill payment systems, including:

bank aggregator

procedures for carrying out online transactions, including:

following bill payment system processes, including:

receiving orders

generating accounts

generating billing

dispatching goods, including tracking goods and confirming delivery

creating, maintaining and reconciling sales records

procedures for reviewing bill payment system, including:

assessing customer satisfaction

comparing costs of other providers.